Shipping policy

Shipping

Our main couriers are Royal Mail, FedEx, Parcelforce, DHL, Tuffnells and Palletforce. Our couriers offer a 24-hour or 48-hour shipping service.

We aim to dispatch orders on the next working day of cleared payment, via your selected shipping method. During busy periods this may be extended but our customer service team will let you know if there are any major delays.

Your courier options and costs will be displayed at checkout and will be based on the size, weight, and value of your shipment. Surcharges may also be included for postcodes in the Channel Islands, Isle of Man, Northern Ireland, Scottish Islands, Isle of Wight, Scottish Highlands, and the Scilly Isles (deliveries to these areas may also take an additional 1-2 days to arrive). Unfortunately, we are unable to offer shipping of our POD furniture to Northern Ireland.

Shipping options and fees should be automatically calculated at checkout, however, in some cases we may need to adjust to your shipping method (e.g., if your items exceed the courier’s insurance cover or shipping capabilities), and in this instance we will contact you to discuss any changes.

We currently offer UK shipping only.

We are also pleased to announce an expanded range of products, made available through direct from supplier shipping, there may be delays or terms outside of our control associated with these products, please contact us to find out more if required.

If you have any questions regarding your shipping options, please contact us prior to completing your order.


Receiving Your Order

If a mobile phone number or email address is supplied, our couriers should send you tracking notifications directly. Detailed tracking is not available for standard Royal Mail 24 and 48-hour services, or Palletforce shipments. You are welcome to contact us if you need assistance with tracking your order: hello@evolutionvans.co.uk

Deliveries are usually made between 8am and 8pm, Monday to Friday. Whilst we use our couriers 24 and 48-hour shipping services, these unfortunately are not guaranteed and sometimes delivery times are delayed for reasons beyond our control.

Our tracked services normally require a signature upon receipt. If the driver is unable to deliver to you, they may try a neighbour or return the parcel to the depot – in this instance a calling card should be left for you. We have not authorised a signature release (for your parcel to be left anywhere, unsigned for).

If you choose to contact a courier directly, or leave a note for any of the drivers, to request a delivery address be changed or for parcels to be left in a “safe place”, this is at your own risk and we cannot take responsibility for any loss or damage that may occur.

Please check the contents of your order as soon as it is received, and let us know about any damaged or missing items within 5 working days for Royal Mail, DHL, Parcelforce or FedEx shipments – and within 24 hours for Tuffnells and Palletforce shipments .

Pallet deliveries must be checked at the point of receipt, and any damage should be logged on the signature pad/document provided by the courier. We cannot accept claim for loss or damage for any goods that are signed for as “In good condition”, “Unchecked”, or “Unexamined.”

Many of our customers are (or use) engineers and professional converters. If you are booking any work to install goods purchased from us, we recommend waiting for the goods to arrive before making any bookings. While it is our intention for deliveries to arrive on time, complete, and undamaged, unfortunately sometimes errors do occur. We cannot guarantee delivery dates, and Evolution Vans cannot be held liable for any additional costs that are incurred due to late, damaged, or incomplete deliveries.