Returns and Refunds
We hope you’ll be pleased with your purchase, but we understand that there may be instances when you would like to return goods. If you would like to return an item, you have 30 days from the date of receipt. Items must remain unused, with all components present, in original packaging, and in resaleable condition.
Bespoke or manufactured per order items are not eligible for return, e.g. any furniture kits, profile edging, tables, tambour door sets and components, shelves, seat base panels, or any other product that is manufactured to your specific requirements, outside of our standard advertised measurements and finishes.
To notify us that you wish to return your goods please contact us via e-mail: hello@evolutionvans.co.uk
Once we receive your request, we will send you an email with full details of how and where to return the goods.
Please note, the cost and arrangements for returning goods is your responsibility. We recommend that you use a recorded delivery service and obtain proof postage. Please securely re-package your returning goods to ensure they reach us in resaleable condition.
Returns normally take only a few days to process, but please allow up to 5 working days. Our returns team will email you to confirm when your return has been processed. Refunds will be processed by the original payment method. Card payments can take up to 7 days to complete, and PayPal can take up to 30 days.
Where a return is required due to seller error, damage, or fault, our team will contact you to discuss case specific exchange, refund and return arrangements.
This returns policy does not affect your statutory rights.